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Frequently Asked Questions

  • What is your quality assurance system? +

    For more information on our Quality Assurance System, click here
  • Are your staff all qualified teachers? Have they got QTS? +

    On our bank of staff we have both Qualified and Non-Qualified Teaching Specialists (approximately 60% do have QTS). If a school requires their staff to have QTS we can accommodate this, however many of our schools have experienced Outstanding gradings from Ofsted with our staff that do not have QTS. As it is not a legal requirement to have QTS to cover PPA Time, it is simply down to each school’s preference. Our priority is that all our staff are degree level qualified or equivalent in their subject areas, have a minimum of two years’ teaching experience and are trained in First Aid, Safeguarding, Inclusion, EAL, SEN and Behaviour Management.
  • Do your staff have DBS, safeguarding and first aid? +

    Yes, all staff have Enhanced DBS checks, have filled in disqualification forms, and have training in Prevent, Safeguarding, and First Aid.
  • Have your staff worked in primary schools before? +

    Yes, all our staff have experience teaching in Primary Schools.
  • Do you do assessments? +

    Yes, our assessments are carried out bi-annually on our secure online assessment system. We will simply need class lists from your school to enable us to input them into the system. To view how our staff assess the children please follow the link. Read More
  • What do you do if your staff are off sick? +

    Our sickness policy states that staff must inform us before 7am if they are going to be off sick that day, and we then endeavour to allocate a substitute member of staff for that day. In the unlikely event that we cannot secure cover, we will inform the school with plenty of notice and issue a credit note.
  • Can you guarantee me I will get the same person week in week out? +

    Yes, our staff contracts are extremely rigid and we pride ourselves on consistency, staff are aware of this and they like to become an integral part of the school.
  • How do I get feedback? +

    Your Curriculum Support Advisor (at our HQ) will feed back to you and will also be contacting you for your feedback. They will also be observing lessons termly and carrying out termly review meetings with you.
  • What is your programme? +

    Our programmes are specific to each subject, for more information on each subject, please contact us and we will be happy to send you our Unit Frameworks.
  • Is the content in line with the National Curriculum? +

    Yes, all our content is in line with the New National Curriculum and it is constantly being updated.
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Monday, July 06, 2020

2020 has seen unprecedented times that we, as a company, never thought we would find ourselves in. We would like to express our gratitude to our:

  • Amazing clients

Working in the public sector can be very challenging at times and we understand that for schools, it is difficult to appreciate the way that our business works. Thanks to the support of our schools and the Coronavirus Job Retention Scheme, we managed to waive over £300,000 of invoices to schools. This left us in a very difficult situation as we still have our HQ premises mortgage, bills to cover and suppliers that unfortunately have had to charge us regardless of the situation. We have lost approximately 10 schools for 2020-2021 due to COVID-19 and the budget cuts their schools have faced. We are very hopeful that these schools will return to us once they are open in September and have received funding support from the government.

  • Wonderful staff

Given one days notice that all schools in the UK would close, our staff had to frantically cancel over 90 PPA sessions daily, indefinitely. Throughout the peak of the crisis, we have had to work night and day to ensure the decisions we were making were going to have a minimal impact on our regular services once schools resumed. Our staff have taken the time to organise their work, to write new lesson plans for children and new schemes of work and we couldn’t be more grateful of their support. This truly shows their passion for the education sector and above all their love for children and learning!

  • Suppliers

To those suppliers who have been flexible with us during these unprecedented times, we thank you from the bottom of our hearts. Tsunami Computers Leicester, Lex AutoLease, WaterPlus and many more have allowed us to pause or reduce our monthly payments whilst we have received no income. This has made the difference between us surviving and not surviving the crisis. 

Going forwards, we will be rebuilding our business back up to where we were and support from schools in outsourcing their PPA to us to help us rebuild is greatly appreciated. We understand PPA time is a legal requirement for all teachers and the majority of the subjects that we cover are compulsory so if you are struggling to cover PPA time, would like to explore a new method of covering a compulsory subject such as MFL or ICT, please allow us to provide your school with a FREE trial and show you why you should choose us and support our small business.

We would like to send our well wishes to all small businesses both who have survived the crisis and who unfortunately have closed their doors. If you have managed to survive like us, please dig deep and find that energy to push forwards once more to rebuild your business rather than give up. The UK needs small businesses and even more so now with unemployment on the rise. It will be worth it, we promise!